Frequently Asked Questions

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Frequently Asked Questions

How do you clean the windows?

We utilise purified, deionised water to ensure a spotless finish. Our method involves spraying this pure water onto your windows, scrubbing with a brush attached to a water-fed pole, and then rinsing. As the water evaporates, it leaves your windows pristine and streak-free.

Will there be droplets on my windows after cleaning?

Yes, immediately post-cleaning, you may notice droplets. However, since we use purified, deionised water, these droplets evaporate without leaving any residue, resulting in sparkling clear windows.

Do you require access to my water supply?

No, our vans are equipped with 650-litre tanks filled with pure water, allowing us to clean your windows without needing access to your water supply.

Do I need to be home during the cleaning?

Not necessarily. As long as access gates are unlocked, pets are secured indoors, and we have clear access to all windows, we can perform the cleaning in your absence.

Which areas do you serve?

We proudly serve Greater London, Surrey, and Berkshire.

How do I pay for the service?

Payments are processed through our direct debit system powered by GoCardless. After approving your quote, we'll send you a link to set up the direct debit. Payments are then collected approximately 5-7 days after each clean.

Do you offer one-off cleans?

We only offer regular window cleaning schedules, offering services every 6 or 12 weeks.

What is your cancellation policy?

We require a minimum commitment of three cleans. After this period, you are free to cancel at any time.

How high can you reach with your equipment?

Our water-fed poles extend up to 30 feet, effectively cleaning most three-story properties.

Do you provide interior window cleaning?

We focus exclusively on exterior window cleaning services.

What cleaning frequencies do you offer?

We offer cleaning schedules every 6 or 12 weeks.

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